Frequently Asked Questions (FAQ)
Welcome to Seeds Fruit Shop! Below, you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
1. What types of products do you offer?
We specialize in cover crop seeds, fruit and nut trees, irrigation and watering solutions, pest control products, and seasonal plants and flowers.
2. Are your products suitable for all climates?
Our products are selected to thrive in a variety of climates, but we recommend checking the specific requirements for each product to ensure it’s suitable for your area.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping (via DHL or FedEx) for orders under $50, and Free Shipping (via EMS) for orders over $50.
2. How long does delivery take?
Standard Shipping takes 10-15 business days after dispatch, while Free Shipping takes 15-25 business days after dispatch.
3. Do you ship internationally?
Yes, we ship worldwide except for certain remote areas and parts of Asia.
Returns & Refunds
1. What is your return policy?
You can return any product within 15 days of receiving your order, provided it is in its original condition and packaging.
2. How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return and receive further instructions.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Account & Orders
1. How do I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information.
2. Can I change or cancel my order after it’s been placed?
You can request changes or cancellations within 24 hours of placing your order. Please contact us immediately at [email protected].
Contact Us
1. How can I contact customer service?
You can reach us via email at [email protected] or visit our store at 8597 Bay Road, Pasadena, US 21122.